DEFINITIONS

"Company" means Compliancely.com and any related entities to Compliancely.com. "Customer" means the registered user of Compliancely.com. "Service" means the offerings customer has access to under the Compliancely.com site.

1. SAAS SERVICES AND SUPPORT

1.1 Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services with uptime meeting industry standards, excluding scheduled maintenance time. Any downtime resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be excluded from any such calculation. 1.2 Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with Company’s standard policy